
Recurring auto-biller won't let you cancel your account online?
Update the billing with a non-working credit card.
The next time the auto-bill comes around, the card will come back declined and the merchant will cancel the account.
Reader Timmus uses this trick all the time. To monkeywrench the
system, he uses a credit card number of his that doesn't work anymore.
If you don't have one, VISA test card number 4111 1111 1111 1111 could
work, or even the magic of Google.
Timmus says, "Talking on the phone derails me from other things I need to be doing. And I don't like caving in to their games."
His letter, which explains a bit more on why he's forced to use this method, inside.
Timmus writes:
"As a home business owner, I find that I'm occasionally unable to
properly close accounts online. In some cases it's because the company
has intentionally omitted a "Cancel" button from their control panel,
forcing me to call and deal with retention (I saw that a few months ago
with our RingCentral account). In other cases, you get buffoonery like
what I encountered this weekend with Verio, a web hosting service that
we dumped a few months ago due to poor performance. Their entire
control panel works flawlessly until you try to cancel. Their panel
will repeatedly complain that your choice was invalid and to try again.
No matter what option I picked or what browser I used, I couldn't go
further than this screen. This is not the first time I've seen such
shenanigans.
To some of you it's no big deal to pick up the phone and start
making calls, but not me. Talking on the phone derails me from other
things I need to be doing. And I don't like caving in to their games.
So this is when I pull out my standby trick.
Remember that billing control panel that has no "cancel" option but
allows you to update your credit card information? You simply replace
your real card with a nonworking card number. You can use a
long-cancelled card, use the Visa test number 4111 1111 1111 1111, or
even Google one up (and I can assure you that most card numbers sitting
on Google are dead as doornails, otherwise phishing wouldn't be so
lucrative). The next time an auto-rebill rolls around, it will simply
come back declined.
That's no biggie; I've been a merchant for 15 years and I see declines all the time.
Nobody cares. Unless you update your billing information, your account gets closed.
I'd imagine the first reaction of anyone skimming this article might
be "Oh noes! Fraud!" However these are all pay-as-you-go accounts where
nothing is being provided on credit. By dropping a lemon in the system
it simply shuts off the faucet. They close the account, the balance
stays at $0.00, and we're all done. The trick has almost always worked
for me (except on sites that do Verisign verifications) and in 10
seconds I can rest assured that the account will get closed before the
next billing cycle and that I won't have to deal with accidental
charges. I don't have to remember to call on Monday and go through the
whole cancellation rigmarole -- boom, it's done."